The City Bank, one of the leading commercial banks in Bangladesh, has adopted Oracle Cloud Infrastructure to help it modenise the key applications underpinning its business as it seeks to strengthen its proposition of being a bank of dependability, credibility, applicability and reliability for all. The migration is aimed at helping it improve operating efficiency and save costs, which will provide the bank with the space to invest in an improved customer/client experience. Already, by moving just eight of its bespoke, back office on-premises applications to the cloud has reduced operating costs by 10 per cent and seen performance for its banking applications by 20 per cent.
To help achieve its vision of becoming ‘a financial supermarket’, the bank lays a strong emphasis on delivering value and convenience for its customers, and in optimizing its processes to enhance operational efficiency. However, the management of its existing rigid, complex, and siloed legacy infrastructure was at odds with its desire to enhance its operational efficiency. As a result, the bank evaluated a phased move to a hybrid cloud architecture for its IT estate which comprised both third party and Oracle Applications.
“As one of the most digitally and technologically progressive private sector commercial banks in the country, we were keen on adopting the latest innovations in technology to devise a long-term strategic roadmap for our IT infrastructure,” said Mohammed Anisur Rahman, Head of IT, The City Bank. “After a competitive evaluation of vendors such as AWS and local solution providers, we selected Oracle Cloud for its price-performance benefits and provision of service level agreements for performance, management, and availability. Based on the success of the migration so far, we aim to move the rest of our database and application estate to leverage the integration capabilities afforded by utilizing Oracle’s cloud and the extreme performance of Oracle Exadata Cloud Service. We are also keen to use the path the platform gives to access the advanced analytics capabilities afforded by Oracle Autonomous Database Warehouse and Oracle Analytics Cloud.”
“Like many organizations, banks increasingly need a single source of truth about their customer base and real time information. By running their critical, high-volume, high-performance workloads securely on Oracle Cloud Infrastructure, City Bank can now achieve this, as well as gain all the other benefits of public cloud,” said Arshad Pervaiz Country Head, Technology & Cloud Platform Business, Oracle Bangladesh. “With the deployment of Oracle Cloud Infrastructure, City Bank has been able to improve the reliability and availability of its digital banking platform, providing its customers with innovative products and excellent services.”
About City Bank
City Bank’s digital journey is anchored on making banking an easy, fast, simple and enjoyable experience for our valued customers across all touch-points, including branches, online and mobile.
ability of placing our customer at the centre of our universe and constantly embracing innovation,
Demonstrating sheer resilience with generating profits in three-and-a-half decade-plus journey, City Bank is a vivid example of a financial institution adapting to the needs of its customers to ensure the highest levels of relevance and applicability. Today, with a rich legacy of the past and an outlook anchored on a digital future, City Bank is embracing decisive action to meet tomorrow’s needs today, thereby continuing to reinforce its
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