Uber updates its Community Guidelines

With the objective of creating an environment of mutual respect, Uber, the world’s largest on-demand ride-sharing company, has updated its Community Guidelines, reminding riders of the behavior expected of anyone using the platform.

Respect is a two-way street, and so is accountability. Driver-partners work hard to provide riders with a safe and reliable way of getting from point A to B, and it is important that they feel safe, comfortable and respected at all times. The updated Community Guidelines ensure and encourage shared accountability on the platform, and will see a handful of riders who, after several notifications, fall below a minimum average rating, lose access to the Uber app. This will encourage shared accountability since drivers have long been expected to meet a minimum rating threshold.

Commenting on this development, Zulquar Quazi Islam, Lead, Uber Bangladesh, said, “We all belong to communities that teach us the importance of treating everyone with respect. With the same thought in mind, we have updated Uber’s Community Guidelines which extend the same behavioral standards to riders that Uber has for its driver partners. Even though a vast majority of riders will not be affected by this update, it reminds a select few what behavior is expected of them while using the app.”

We want every Uber experience to be a great one. From new safety features, to new policies, we continue putting safety at the heart of everything we do. Uber currently allows both drivers and passengers to rate each other and share feedback in the Uber app after each ride.

For more information visit Uber Newsroom.