Samsung brings door-to-door customer service in Chattogram

Samsung Bangladesh has expanded its unique customer service initiative, known as ‘Samsung Service Van’ for the consumer across Chattogram, bringing its world-class service to the doorstep of rural and semi-urban customers. The Service Van will cover 17 Thanas in Chattogram.

This service van will roam around the cities on a weekly basis delivering services to customers, especially to those who called Samsung helpline and specifically asked for their services. The service vans will also stop in front of Samsung showrooms to provide advice on how to use Samsung products efficiently and ways to increase their product life. Once a customer calls Samsung helpline and asks for their service, the van will directly go to the customer’s house to provide the value-added after-sales service for all Samsung products; consumer electronics and mobile handsets. The van will provide repair support for Samsung home appliances such as Televisions, Refrigerators, Washing machines, Air Conditioner and Microwave Ovens upon customers’ request at Samsung helpline.

Furthermore, the van will collect mobile handsets from remote areas and after the repair is completed, it will be returned to the customer on the next visit in that area.

Regarding this, Mr. Seungwon Youn, Country Manager, Samsung Bangladesh said, “All our previous initiatives regarding Service Vans has been a huge success. We have been able to provide satisfactory services to all customers who seek for help. We are delighted to expand our services to Chattogram Market. This expansion will ensure all divisional coverage in Bangladesh with Samsung Service Vans.”

Currently, 9 Service Vans from Samsung are providing after sales service in rural areas in Bangladesh, by becoming a pioneer of Service Vans support of the country. These service vans will be on the go from one point in the division to another ensuring quick services to customers living in different parts of Bangladesh. Each van will have a multi-skilled engineer for providing quick response and on-spot resolution of any issues. Moreover, Samsung is the only company in Bangladesh who provides in-home doorstep service to the customers through Service Vans.